These Terms & Conditions apply to the LusciousGems website and any related websites and pages operated by LusciousGems, its subsidiaries, and affiliates (collectively, the “Site”). Please read these Terms & Conditions carefully.

BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.
These Terms & Conditions govern your use of the Site and any purchase made through the Site, and constitute an agreement between you and LusciousGems.

LusciousGems reserves the right, at its sole discretion, to change or modify these Terms & Conditions, as well as any policies or guidelines of the Site, at any time. Changes are effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Site.

---

1) Product Availability & Pricing

Prices, product descriptions, and availability displayed on the Site may contain errors due to system, technical, or typographical issues. While we strive for accuracy, errors may occur. LusciousGems reserves the right to correct any errors and to update information at any time without prior notice.

If an item is listed at an incorrect price, LusciousGems may, at its discretion:

• contact you for instructions before shipping, or
• cancel the order and notify you of the cancellation.

If an order has already been shipped, you agree to either return the product in accordance with our return policy or pay the difference between the actual price and the charged price.

All prices are subject to change without notice. Unless explicitly stated otherwise, prices are final and non-negotiable. For assistance, please contact our customer support team.

---

2) Diamond / Gemstone Certificates

When you purchase a loose diamond or gemstone, it may be shipped with an accompanying grading report or certificate issued by a recognized gemological laboratory (a “Certificate”). Certificates are costly to replace.

For any return involving a certified stone, the original Certificate must be included.
If a return is made without the original Certificate, you may be charged a replacement fee (where applicable), and/or the return may be rejected.

---

3) Dual Certification / Additional Verification (Where Applicable)

Certain stones may be eligible for additional verification, performance analysis, or dual certification programs offered by third-party laboratories or tools. Availability may vary by stone and is not guaranteed for all items listed on the Site.

Where an additional certificate or verification is offered:

• It may be issued only after the stone is confirmed and received for evaluation.
• Processing and delivery timelines may vary depending on third-party laboratories.
• If a stone does not qualify for additional certification criteria, the purchase may still proceed; however, the additional certificate may not be provided, and relevant disclosures may be stated on your invoice or order document.
• LusciousGems reserves the right to determine eligibility, verification steps, and final issuance terms.

---

4) Returns, Refunds & Cancellations

A. Warranty

Please refer to our separate Warranty Policy (if applicable) for details on coverage, exclusions, and claim procedures.

B. Returns & Refunds

Customers are encouraged to review their selection carefully prior to payment. Once full or partial payment is made, it indicates that the customer has reviewed and agreed to the item specifications.

Refunds may be considered only under specific circumstances, which may include (but are not limited to):

• the identification number inscribed on a certified stone does not match its Certificate;
• an item fails an agreed verification standard (where such standard is explicitly stated and documented);
• an item delivered is materially different from the confirmed specification.

Before returning any item, customers must contact LusciousGems first to obtain return instructions.

For approved returns:

• Items must be returned in original condition (no damage), with all original packaging, documents, materials, and the relevant Certificate (if any).
• Returns must be initiated within the stated return window (if any) from the purchase or delivery date, as stated in our return policy.
• Missing items (e.g., packaging, documents, certificates) may incur replacement penalties.

Upon receiving the returned item, LusciousGems will perform verification checks (e.g., weighing, matching to Certificate, quality inspection). Refund processing times may vary depending on payment method and location.

Shipping fees for returns may be deducted from the refund amount where applicable. For purchases involving multiple stones or parcels, LusciousGems may limit the number of stones eligible for return to prevent abuse; customers will be informed where such limitations apply.

---

5) Price Match (If Offered)

If LusciousGems offers a Price Match program, it may apply only under the following general conditions (subject to our verification and sole discretion):

• applies only to comparable certified loose stones listed publicly and available for purchase;
• requests must be made before purchase;
• proof must include a public link showing complete stone details and the certificate information;
• competitor stone must match key characteristics (e.g., carat, cut, color, clarity, fluorescence, measurements, symmetry, etc.);
• competitor must be in stock and priced in the same currency;
• certain sale types (clearance, liquidation, loyalty pricing, bundles, pricing errors, auctions, pawn shops) may be excluded;
• LusciousGems may limit eligibility per customer and set a time window for honoring a matched price.

LusciousGems reserves the right to approve, deny, modify, or terminate any Price Match program at any time.

---

6) Jewellery Customisation Terms

Custom or bespoke jewellery services may require a deposit or minimum payment before design work begins. Where 3D renders, CAD files, or 3D printed samples are provided, they are typically offered only for confirmed custom orders and may be subject to:

• included design rounds and revision limits;
• timelines stated in working days;
• additional fees for extra design concepts, significant changes, or repeat sample shipments;
• customer confirmation (“approved for production”) before manufacturing commences.

Specific terms (deposit amount, included designs, revision counts, sample delivery fees) may vary by region and will be stated in your quotation or invoice.

---

7) Loan of Sample Rings (If Available)

If LusciousGems provides sample rings for try-on or proposal purposes, a refundable deposit may be required. If the customer decides not to proceed with a purchase after using a loaned sample ring, a portion of the deposit may be retained to cover handling, cleaning, wear, and administrative costs, as stated in the loan agreement.

---

8) Information on the Site

We aim to ensure that product information, images, and descriptions on the Site are accurate. However:

• product images may appear larger or smaller depending on display settings;
• colors may vary due to different screens and lighting;
• measurements may allow for standard manufacturing tolerances;
• for multi-stone jewellery, total carat weight and grading may be expressed as minimum or average, as applicable.

---

9) Privacy Policy

Please refer to our Privacy Policy for information on how LusciousGems collects, uses, and discloses personal information.

---

10) Site Content & Intellectual Property

All materials on the Site, including logos, designs, text, graphics, images, videos, audio, data, software, and overall “look and feel” (collectively, “Site Materials”) are owned by LusciousGems or its licensors and are protected by intellectual property and unfair competition laws. You may not copy, reproduce, distribute, or exploit any Site Materials without prior written consent.

---

11) Trademarks

“LusciousGems” and related logos, product names, and slogans are trademarks of LusciousGems and/or its licensors. You may not use any metatags or “hidden text” using LusciousGems trademarks without prior written permission. All other trademarks on the Site belong to their respective owners.

---

12) Infringer Policy

LusciousGems may, in appropriate circumstances and at its discretion, terminate or restrict access for users who are deemed repeat infringers of intellectual property rights. We may also remove content alleged to infringe rights and cooperate with lawful requests.

---

13) Third-Party Content

The Site may include links to third-party websites or content (“Third-Party Content”) for convenience. LusciousGems does not control, endorse, or guarantee Third-Party Content and is not responsible for its accuracy or completeness. Use of third-party links is at your own risk.

---

14) Advertisements & Promotions

Any dealings with third-party advertisers or promotions on the Site are solely between you and the third party. LusciousGems is not responsible for any loss or damage arising from such dealings.

---

15) Submissions

Any suggestions, ideas, feedback, or materials you submit to LusciousGems (excluding personal data governed by the Privacy Policy) will be treated as non-confidential and may become the property of LusciousGems. LusciousGems may use such submissions without compensation, subject to applicable law.

---

16) Product Reviews & User Content / Interactive Areas

If the Site allows user reviews or interactive areas, you agree not to post content that is unlawful, defamatory, obscene, infringing, harassing, fraudulent, or otherwise objectionable. You are responsible for your content.

LusciousGems may, but is not obligated to, monitor, remove, or edit User Content at its sole discretion. You grant LusciousGems a worldwide, nonexclusive, royalty-free license to use, reproduce, modify, and display User Content you post, subject to applicable law.

---

17) Indemnification

You agree to indemnify and hold harmless LusciousGems and its affiliates, officers, employees, and service providers from claims, damages, liabilities, costs, and expenses arising from your use of the Site, your content, or your violation of these Terms or any third-party rights.

---

18) Disclaimer of Warranty

Unless expressly stated in writing by LusciousGems, the Site and all products/services provided are offered on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind. LusciousGems disclaims all implied warranties to the fullest extent permitted by law.

---

19) Limitation of Liability

To the fullest extent permitted by law, LusciousGems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of (or inability to use) the Site or products/services.

---

20) Modification & Notice

Posting revised Terms on the Site constitutes notice of the changes. Your continued use indicates acceptance.

---

21) Termination

LusciousGems may terminate or suspend access to the Site at any time, without notice, for any reason, including violation of these Terms.

---

22) Severability

If any provision is found unlawful or unenforceable, that provision will be severed, and the remaining provisions will remain in effect.